Online orders made easy
With new user guidance, the myNORD shop makes it even easier for customers to find, configure and order the right NORD products
NORD DRIVESYSTEMS’ online shop makes ordering even easier. New user guidance makes it easier for customers to find, configure and order the right parts.
At myNORD online customer portal motors, frequency inverters and many other products can be ordered 24/7. With just one click, customers can see whether their desired component is in stock. They can also find information on prices and estimated delivery times. Orders received before 12.00 pm can often be dispatched on the same day.
Finding compatible products more quickly
NORD has improved user guidance in several areas. The manufacturer redesigned the catalogues for stock products and expanded them to include product relationships. They now display products that can be directly combined with the selected gear unit, motor or inverter. Improved categories and filter options make the shop easier to use. Searching has also become easier thanks to direct input options. Users can also add components to saved parts lists across business accounts; one click is enough to transfer them to the shopping cart – which is advantageous for repeat orders or regular servicing.
Time-saving ordering process
The part number search feature allows to identify several parts and add them to the shopping cart in one go. Order lists can also be uploaded directly to the shopping cart. This saves time, as it eliminates the need for manual data entry and helps to avoid errors. In addition, online customers have access to complete parts lists, ranging from small parts such as seals and bearings to gear units, electric motors and frequency inverters. The system automatically replaces products that are no longer available with a suitable alternative.
Central myNORD online platform
All information regarding orders, order statuses and deliveries is available centrally via the myNORD portal. It can be used to track ongoing orders at any time, and the full ordering history is always available. Online customers can find everything in one place on this platform: the shop, the configurator, project lists, orders and relevant documents. “For the new myNORD shop, we mainly had one goal in mind: to enable our customers to find exactly the parts that they really need even more quickly,” Dennis Kuhlmann, Product Owner Online Shop at NORD DRIVESYSTEMS, summarises. “Our tests have shown that the new product relationships and the improved user guidance save a significant amount of time in day-to-day ordering. This will be particularly advantageous for repeat orders and during servicing.”
With approx. 4,700 employees today, NORD DRIVESYSTEMS has developed, produced and sold drive technology since 1965, and is one of the leading global full-service providers in the industry. In addition to standard drives, NORD delivers application-specific concepts and solutions for special requirements such as energy-saving drives or explosion-protected systems. In the 2021 financial year, annual sales amounted to 870 million Euros. NORD has 48 subsidiaries in 36 countries and further sales partners in more than 50 countries. They provide technical support, local stocks, assembly centres and customer service. NORD develops and produces a wide range of drive solutions for more than 100 industries, gear units for torques from 10 Nm up to over 282 kNm, supplies electric motors in the power range of 0.12 kW to 1,000 kW, and supplies the required power electronics with frequency inverters of up to 160 kW. Inverter solutions are available for conventional control cabinet installations as well as for decentralised, fully integrated drive units.
www.nord.com